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Terms and conditions, Privacy Policy, Warranty


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Terms summary

The Terms of Use include the following terms and conditions:

  • We will collect and handle Personal Information about you in accordance with these Terms of Use including our Privacy Charter;
  • The security of information you transmit to us or we transmit to you over the Internet is not warranted as secure and you transmit that information at your own risk;
  • We are not liable to you or anyone else for any loss in connection with use of this Web Site or any Linked Web Site including loss or damage to computer systems;
  • We do not warrant that the information on the Web Site is accurate, complete or up to date;
  • You are licensed to use the copyright material on the website for your personal and non-commercial use, unless otherwise agreed with us.


General Disclaimer

We are not liable to you or anyone else for any Loss in connection with use of this Web Site or a Linked Web Site.

This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers but does not attempt to exclude liability in relation to those warranties implied by law which cannot be excluded.


Specific Warnings and Disclaimers

You must ensure that your access to this Web Site is not illegal or prohibited by laws which apply to you or in your location.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Web Site or a Linked Web Site. You must take your own precautions to ensure that whatever you select for your use from this Web Site is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

While we have made every effort to ensure that the information contained on our Web Site is free from error, we do not warrant the accuracy, adequacy or completeness of this information. In addition, we may, from time to time, change or add to this Web Site (including these Terms of Use) or the information, products or services supplied by us without notice. However, we do not undertake to keep this Web Site updated. We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not up-to-date.

To the extent permitted by applicable law, all representations, warranties and other terms are excluded. In circumstances where warranties are implied by law and cannot be excluded, South East Water’s liability is limited to either the repair, replacement or reimbursement for the goods supplied by South East Water or the replacement or reimbursement for the services supplied by South East Water, at South East Water’s option.



This Web Site is our property and copyright in the material on this Website is owned or licensed by us. You are provided with access to it only for your personal and non-commercial use, unless otherwise agreed with us.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means:

  • adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Web Site; or
  • commercialise any information, products or services obtained from any part of this Web Site,
    without our prior written permission.


Trade Marks

Except where otherwise specified, any word or device to which is attached the TM or ® symbol is a trade mark of South East Water.

You may only use our trade marks with our prior written consent and in addition to any other conditions we may impose. If you use any of our trade marks with our consent to refer to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

  • in or as the whole or part of your own trade marks;
  • in connection with activities, products or services which are not ours;
  • in a manner which may be confusing, misleading or deceptive;
  • in a manner that disparages us or our information, products or services (including this Web Site).


Linked Web Sites

This Web Site may contain links to Linked Web Sites. Those links are provided for convenience only and may not remain current or be maintained. You acknowledge that links to those Linked Web Sites do not constitute any endorsement, approval, or recommendation, by us of, or preference by us for: the owners or operators of those Linked Web Sites, or any information, graphics, material, products or services referred to on those Linked Web Sites.

We do not have any control over the content of Linked Web Sites and you acknowledge that we are not advertising or promoting the products or services of any third party by having a link to that third party’s web site. We do not guarantee the content, quality, accuracy or currency of any information on any Linked Sites. By linking this Web Site to any Linked Web Site we are not authorising the reproduction of material on a Linked Web Site.

Material on this Web Site may contain general information about South East Water (SEW) products and services. Unless expressly stated otherwise, this information:

  • does not constitute an offer or inducement to enter into a legally binding contract; and
  • does not form part of the terms and conditions for SEW products and services, other than those advertised at the South East WaterSavers Store and whether or not purchased by the on-line ordering system or by mail, fax or phone.

For further information about a particular product or service, please contact us at priorityplumbing@sew.com.au


In these Terms of Use:

“Loss” means any loss or damage, however caused (including through negligence) which may be directly or indirectly suffered.

“Linked Web Sites” means web sites of people other than SEW which are hyperlinked from this Web Site.

“Personal Information” means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

“SEW” stands for South East Water ABN 89 066 902 547, and includes any of the directors and employees of SEW or any of its associated entities or any other person contributing to this Web Site.

This “Web Site” means the whole or any part of the web pages located at www.southeastwater.com.au (including the layout of this Web Site; individual elements of the Web Site design; underlying code elements of this Web Site; or text, sounds, graphics, animated elements or any other content of this Web Site).

“We” and” us” refer to SEW, and “our” has a similar meaning. These Terms of Use are governed by the laws in force in Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Use or this Web Site.

Nothing contained in these Terms of Use derogates from SEW’s right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by SEW with respect to that use.

Your access to this Web Site may be terminated at any time by SEW without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by SEW will survive termination, however, you will no longer be authorised to access this Web Site.

These are the current Terms of Use. They replace any other terms of use for the SEW Web Site published on this Web Site to date. SEW may at any time vary these Terms of Use by publishing the varied Terms of Use on this Web Site. You accept that by doing this, SEW has provided you with sufficient notice of the variation.



This Privacy Policy applies to Iota Services Pty Ltd (“we”, “us”, “our”) and its affiliates in relation to their operations and explains how we handle personal information (which includes sensitive and health information) and comply with the requirements of applicable privacy laws. If you have further questions relating to this policy please contact us at the contact details listed in section 13 below.

As a subsidiary of South East Water Corporation (“SEW”), we may, depending on the circumstances, be subject to the following privacy laws (“Privacy Laws”):

  1. the Privacy Act 1988 (Cth);
  2. the Privacy and Data Protection Act 2014 (Vic); and
  3. the Health Records Act 2001 (Vic).

We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used.

1. Collection of personal information

1.1 We collect personal information from customers (existing and prospective), suppliers, contractors, shareholders, prospective employees, and consumers and other individuals for various business and other purposes further listed in section 2.2 below. In this section, we explain the types of personal information which we usually collect as well as how we collect this information.

1.2 The types of personal information we will collect from you will depend on the circumstances in which that information is collected. It may include:

1.2.1 contact details (i.e. your name, address, email, phone and facsimile details);

1.2.2 information about your employment (eg, place of work, position, authority to transact with us, etc.)

1.2.3 information required for you to open a trading account with us or otherwise do business with us including bank account details, credit card information, information obtained through credit checks and any other relevant financial information;

1.2.4 information on prior dealings with Iota;

1.2.5 information about your employment history or skillset required as part of a recruitment process;

1.2.6 statistical information regarding the use of the Iota websites, including the domains from which website users visit, IP addresses, the dates and times of visits, activities undertaken on our website and other clickstream data;

1.3 We routinely collect personal information from a range of sources, including:

1.3.1 our websites;

1.3.2 orders for products or services;

1.3.3 employment applications;

1.3.4 third party service providers;

1.3.5 requests for brochures, to join a mailing list or to be contacted for further information about our products or services;

1.3.6 warranty claims;

1.3.7 provision of customer service and support;

1.3.8 responses to surveys or research conducted by us or on our behalf; and

1.3.9 entries into competitions or trade promotions conducted by us or on our behalf;

1.4 If you do not provide us with the information we request, we may not be able to fulfil the applicable purpose of collection – e.g. to supply products or services to you, or to assess your application for employment.

1.5 Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.

2. Use and disclosure of personal information

2.1 We will only use and disclose your personal information in accordance with Privacy Laws and this Privacy Policy.

2.2 Our main purposes for collecting, holding, using and disclosing personal information include the following:

2.2.1 to notify our customers about our new or existing products and services;

2.2.2 to distribute educational material and general information relating to our activities, water conservation and related matters;

2.2.3 to supply products or services to our customers;

2.2.4 to obtain products and services from our suppliers;

2.2.5 to respond to enquiries from existing or prospective customers seeking information about our products or services;

2.2.6 to assess and process warranty claims;

2.2.7 to process and assess employment applications;

2.2.8 to enforce agreements between you and Iota;

2.2.9 to undertake research and surveys and analyse statistical information;

2.2.10 to conduct competitions and trade promotions;

2.2.11 to monitor usage of our website;

2.2.12 to comply with legislative and our policy requirements, including in relation to occupational health and safety and environmental matters;

2.2.13 to provide information to, and respond to queries from, shareholders; and

2.2.14 to improve our services.

2.3 We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws.

2.4 In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate and organisations that provide services to us (eg, our alliance partners). In particular, we may disclose personal information to our parent company, SEW, for the purposes of SEW providing administrative support to our business.

2.5 We would not otherwise routinely disclose personal information to another organisation unless:

2.5.1 it is required or authorised by law;

2.5.2 a permitted general situation exists under the Privacy Act 1988 (Cth);

2.5.3 we believe it is necessary to provide you with a product or service which you have requested;

2.5.4 it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests;

2.5.5 the assets and operations of our business are transferred to another party as a going concern; or

2.5.6 you have provided your consent.

3. Service providers

3.1 Like most large organisations, we use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Iota, such as mail houses, will sometimes have access to personal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy obligations and not to keep this information or use it for any unauthorised purposes.

4. Disclosure of information outside the jurisdiction of collection

4.1 From time to time we may disclose personal information to a person who is outside of Australia and its external territories.

4.2 Where we send your information to outside of Australia we make sure that appropriate information handling and security arrangements are in place and that there are mechanisms available to enforce those arrangements.

5. Direct marketing

5.1 Like most businesses, marketing is important to our business’ success. From time to time we send marketing materials to current or prospective customers or specifiers. We only do so in accordance with applicable Privacy Laws or with your prior consent.

5.2 If you are receiving promotional information from us and do not wish to receive this

6. Our website privacy practices

6.1 We sometimes use cookie technology on our websites to provide information and services to web site visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to estimate our number of members and determine overall traffic patterns through our websites.

6.2 If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.

6.3 We sometimes use web beacon technology to monitor internet activity on our website. A web beacon is a clear-pixel image that generates an anonymous deidentified notice of a website visit when viewed. A web beacon usually works in conjunction with a cookie. If you set your browser to refuse cookies, a web beacon may still be able to generate a notice of your visit but it will not be associated with the information contained in cookies

7. Links to other websites

7.1 Our websites may contain links to third party websites. These linked sites are not under our control and we are not responsible for the content of those sites nor are those sites subject to our Privacy Policy. Before disclosing your personal information on any other website we recommend that you examine the terms and conditions and Privacy Policy of the relevant site. Iota is not responsible for any practices on linked websites that might breach your privacy.

8. Employee information

8.1 This Privacy Policy does not apply to the handling of personal information about our existing employees. For information about our practices relating to employee information please contact us at the contact details listed in section 9 below.

9. Recruitment

9.1 If you send us an application for a position, this information will be used to assess your application. This information may be disclosed to related bodies corporate and service providers for purposes such as:

9.1.1 aptitude, psychological and medical testing; and

9.1.2 other human resources management activities.

9.2 As part of the application process, you may be asked for your specific consent to the use and disclosure of certain personal information about any pre-employment medical examination or any aptitude or psychological testing. We may also ask you to consent to the disclosure of your personal information to those people who you nominated to provide references.

9.3 A refusal to provide any of this information, or to consent to its proposed disclosure may affect our ability to process your application.

9.4 You may also be asked whether you agree to your personal information being provided to related bodies corporate of Iota for other positions relevant to your qualifications and experience.

10. Accessing and correcting the personal information we keep about you

10.1 If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at the contact details listed in section 11 below. Our file of your information will usually be made available to you within 14 days unless the applicable laws prevent us from giving you access to the personal information we hold about you.

10.2 If at any time you wish to change personal information that we hold about you because it is inaccurate or out of date, please contact us at the contact details listed in section 13 below and we will amend this record.

11. Security of your personal information

11.1 We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete. We require our employees and data processors to respect the confidentiality of any personal information held by us.

12. Retention of information

12.1 When we no longer need to use your information, we will take steps to properly de-identify or destroy it.

13. Contacting Us

13.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at info@iota.net.au or 1300 643 711.

13.2 In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.

14. Future changes

14.1 We operate in a dynamic business environment. Over time, aspects of our business may change as we respond to changing market conditions. This may require our policies to be reviewed and revised.

14.2 We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy on its website. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected we will take all reasonable steps to notify users by email or via a prominent notice on our website, and where necessary we will seek the prior consent of the individuals.



These specific warranties are intended to be strictly in addition to and not in substitution for or derogation of any other warranties or guarantees required or implied by statute or other law within Australia. To the extent they may express or imply any departure from such guarantees or warranties those warranties and guarantees shall apply to their full effect and the express or implied departures shall not apply.
Priority Plumbing provides the following service warranty/guarantees:

Sewer blockages

All sewer clearances cleared with a full-size cutter with the removal of tree roots only attract a six month warranty on workmanship unless there further blockages during the six months occur due to external factors or actions such as a broken pipe, fats or if objects are found to be the cause of the blockage e.g. sanitary products, nappies or other unknown products).


General plumbing less than $750

All general plumbing up to $750 in value attracts a three month warranty on workmanship. Product warranties apply as per information provided by the manufacturer/supplier.


General plumbing greater than $750

All general plumbing greater than $750 in value attracts a six year warranty on workmanship as per the Victorian Building Association Standard AS/NZS 3500. If the value of work is greater than $ 750, you will be issued with a certificate of compliance that details the works undertaken.